When should you call 911Communications for an emergency?
An emergency is when IMMEDIATE Police, Fire, or AMBULANCE assistance is necessary. Calls to 911 should be reserved for emergencies only such as:
- A serious medical emergency (chest pains, seizures, bleeding, etc.)
- Any type of fire (structure, vehicle, brush, etc.)
- Any crime in-progress (robbery, burglary, prowler, fights, etc.)
- Any other life threatening situations (traffic accidents, etc.).
Who do I call for non-emergencies?
For animal complaints call Animal Control at 919-856-6911.
For general police related questions, and non-emergencies, contact Wendell Police Dept at 919-365-4444.
9-1-1 Center's non-emergency line at 919-831-6311 or training division at 919-996-5050.
What information do I need to provide when I call 9-1-1?
Be prepared to answer the following questions:
- location of your emergency
- type of emergency
- your name
- your phone number
Once these questions have been answered, more detailed questions will be asked to ensure everything about the situation is obtained.
- Is anyone injured?
- How long ago did the incident occur?
- Were there weapons involved and if so, what type?
- Did the suspect flee, and if so, which direction?
- What was the mode of transportation, a car, bike or on foot?
- If a vehicle was involved, what was the description and what was the direction of travel?
- What was the physical description of the suspect?
- What was the clothing description?
If I call 9-1-1 from my cell phone, do you know where I am?
When you call 9-1-1 from your cell phone, always assume the call taker does not know where you are at and be prepared to give the address and location information of the emergency. Most calls to 9-1-1 from cell phones can be pin pointed to a approximate area. The call may be transferred to another agency due to location of the emergency,what cell tower your call is transmitted from, and what agency would be best to handle the emergency being reported. It is the job of the 9-1-1 center to make sure you are speaking with the correct agency that would best suit the needs of your reason for calling.
I have the GPS option on my cell phone. Does that help if I need to call 9-1-1?
Some wireless carriers have a GPS chip in the handset that provides location data, but older cell phones may not have this feature available. Check with your wireless provider to find out if your phone is equipped and activated with this technology.
Is help being sent while I am answering all the questions being asked by the 9-1-1 Call-Taker?
Yes, when the basic information is obtained (location, name, phone number and problem) the information can be sent to the emergency personnel who will respond to that location. In many cases, you may be asked to stay on the line until help arrives on the scene. This will enable the 9-1-1 Call Taker to pass along updates to emergency responders, give you critical instructions that could potentially help the situation, and to make sure that everyone remains safe.
What should I teach my child about calling 9-1-1?
It is very important. Some of the things you can do as a parent is to cover some these basic pointers:
- Child's full names,parents' full names, their home address and phone number with area code.
- Teach your children what an emergency is and when to call 9-1-1.
- Teach your children that it is against the law to call 9-1-1 as a joke or prank.
- Teach your children to remain calm, answer all questions, and remain calm.
What should I do if I accidentally call 9-1-1?
DO NOT HANG UP! The best thing you can do is to stay on the line until a call taker answers so you can tell them that you dialed 9-1-1 by mistake. If you do hang up before speaking with a call taker, an attempt will be made to call your number back to make sure everything is okay and that there is no emergency. If no contact is made on the callback attempt, an officer will be dispatched to the location of the 9-1-1 call to ascertain if there is an emergency.
Does 911 center have the ability to assist hearing and speech impaired callers?
Yes, Raleigh-Wake County Emergency Communications is equipped with TTY (Text Telephone/Telephone Device for the Deaf) equipment at every call taking position to assist hearing and speech impaired callers.
Is the Raleigh-Wake County Emergency Communications Center able to assist callers who do not speak English?
Yes, they will be transferred to a Language Line where an interpreter will be able to translate all questions and answers.